- Your name
- Your order number
- ZIP/postal code
And the shipping will be calculated. Overseas customers have until 10 business days to complete the shipping payment after receiving the email. If the shipping payment is not completed within this period, the order may be cancelled and the store reserves the right not to proceed with shipment.
*shipping services to USA are not available.
✧ What payment methods are available? / Payment methods
the accepted payment methods are:
due to that, if you'd like to pay using PAYPAL or WISE, kindly send me a message/request through email [[email protected]]
✧ How are orders shipped?
We work with:
for brazil, and CORREIOS BRASIL for overseas orders.
✧ Where can I receive my order?
We ship nationwide and internationally. If you wish to purchase an item from the store and your country is not listed in the shop, please get in touch (via social media or email).
✧ How long will my order take to arrive?
Delivery time depends on the shipping method selected. Normally, it takes between 10 and 18 business days after payment confirmation (only for "ready to ship" orders). In the case of PRE-ORDERS, please check the information provided in the product description.
✧ Cancellation and refund policy
– Stetszy Store does not provide refunds in the following cases:
Order cancellation after payment
Cancellation after payment confirmation;
Cancellation before or after paying for shipping.
Dissatisfaction without defects:
If the product arrives in perfect condition, without damage, and as described, refunds will not be issued due to personal dissatisfaction with the product.
Damage caused by misuse:
Over time, the buyer may damage the product in different ways (hard drops, scratches after use). Such cases are not the responsibility of the store.
✧ Refunds or exchanges will only be considered in cases of manufacturing defects, with proper proof.
– The deadline to request an analysis for manufacturing defects is up to 7 calendar days after receiving the product.
✧ If you have any questions, please contact the store via email or social media.
